Refund & Cancellation

Order Cancellation

Cancellation requests should be submitted as soon as possible through the Contact Us page. An order may not be cancellable after it has been processed, dispatched, or delivered.

Refund Requests

To request a refund, contact us with your order number, reason for the request, and supporting details. We will review the request according to the product condition, order status, and applicable law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us promptly after delivery with photographs and order details. Do not use or discard the item until we advise you.

Non-Returnable Items

Personalized, used, opened, perishable, or hygiene-sensitive items may not be eligible for return unless they arrive damaged, defective, or incorrect, subject to applicable law.

Refund Processing

Approved refunds will be processed using the original payment method where possible. The time for the refund to appear may depend on the payment provider or bank.

Contact

For cancellation or refund questions, please contact us through the Contact Us page.